We will gladly help you
It is essential for us to provide you with all the information you need so that your experience with us is both smooth and enjoyable. Therefore, we have listed the most common questions for you.
Frequently Asked Questions (FAQ)
We strive to make your experience with our products and services as pleasant and hassle-free as possible. To best support you, we have carefully compiled this FAQ page. Here you will find answers to frequently asked questions ranging from product specifications to the ordering process, delivery options and our warranty conditions.
It is essential for us to provide you with all the information you need so that your experience with us is both smooth and enjoyable. However, if you do not find the answer to your question on this page, or you have additional questions or specific requirements, please do not hesitate to contact us. Our expert sales team is ready to provide you with all the information and support you need.
Greenhouse parts
Alumat Zeeman exports internationally. Our experience guarantees trouble-free logistics, including flawless customs clearance.
You can buy both large and small quantities from Alumat Zeeman. The minimum order may vary per product.
The delivery time depends on the size of the project and/or order. With your quotation, you will receive an indication of the time you can count on. The sales team can always give you the current delivery time indication.
Yes, contact our salesteam on the number that's given below:
+ 31 (0) 88 4000 800
It is possible for growers to come to Alumat Zeeman. We will first check together whether this is possible and how we could be of service to you. Please note that you cannot pay in cash, only by pin or bank transfer.
Naturally, it is annoying if you cannot find your part. With our extensive machinery, we can develop the production of various products on a project basis.
- Alumat Zeeman BV does not provide any guarantee on consumables. Otherwise, the guarantee provided to Alumat Zeeman B.V. by the importer, manufacturer or agent.
- All goods eligible for guarantee or repair must be delivered to Alumat Zeeman B.V. carriage paid, accompanied by the purchase invoice. In the absence of these, all warranty claims will lapse.
- The costs of dispatch by Alumat Zeeman BV to the importer, manufacturer or the like will be charged to the client, as will the costs charged to Alumat Zeeman B.V. by the manufacturer, importer or the like.
- Defects to goods delivered under guarantee will, at the sole discretion of Alumat Zeeman B.V., be repaired or replaced by a new delivery if the defects are due to construction faults at the discretion of Alumat Zeeman B.V./manufacturer. The materials used or the execution as a result of which they are unusable for the client with regard to the purpose of the goods in question.
- All guarantee claims will lapse if the client itself has made changes or repairs to the delivered goods, or has not used the delivered goods accurately according to the supplied instructions or has otherwise handled them inexpertly.
sales@alumatzeeman.com
Air- / Screening systems
With Alumat Zeeman's extensive machinery, we are also able to produce subsystems.
Installing a screen system keeps heat in or out. This saves energy. With a screen system, you can achieve the ideal climate for your crop and thus optimise crop growth.
Do you want to keep your insects inside or outside the greenhouse? This is possible with the insect nets you can have fitted with the ventilation system.
Alumat Zeeman engineers, produces and supplies the entire system. In cooperation with regular partners, we also take care of the installation.
At the time you submit a quote, we will make a calculation to provide a cost indication. Please contact us to request a quote.
Alumat Zeeman is not a total greenhouse builder. Of course, we have many connections with greenhouse builders who can supply you with the complete greenhouse whereby Alumat Zeeman is your supplier for components, ventilation and screen systems.
Lifter arms are made of aluminium tubes. Alumat Zeeman mainly uses contiflo tubes, due to their durable nature.
Alumat Zeeman sells various types of screens which provide:
- Blackout screens
- Energy saving screens
- Diffuse light screens
In case you wish to claim warranty, you should contact us. This can be done by contacting our sales team or calling +31 (0)88 4000 800. Please note that there are a number of conditions attached to claiming warranty. These can be found in our General Terms and Conditions, some of which you will find here.
- Alumat Zeeman BV does not provide any guarantee on consumables. Otherwise, the guarantee provided to Alumat Zeeman B.V. by the importer, manufacturer or agent.
- All goods eligible for guarantee or repair must be delivered to Alumat Zeeman B.V. carriage paid, accompanied by the purchase invoice. In the absence of these, all warranty claims will lapse.
- The costs of dispatch by Alumat Zeeman BV to the importer, manufacturer or the like will be charged to the client, as will the costs charged to Alumat Zeeman B.V. by the manufacturer, importer or the like.
In case you wish to claim warranty, you should contact us. This can be done by contacting our sales team or calling +31 (0)88 4000 800. Please note that there are a number of conditions attached to claiming warranty. These can be found in our General Terms and Conditions, some of which you will find here.
- Alumat Zeeman BV does not provide any guarantee on consumables. Otherwise, the guarantee provided to Alumat Zeeman B.V. by the importer, manufacturer or agent.
- All goods eligible for guarantee or repair must be delivered to Alumat Zeeman B.V. carriage paid, accompanied by the purchase invoice. In the absence of these, all warranty claims will lapse.
- The costs of dispatch by Alumat Zeeman BV to the importer, manufacturer or the like will be charged to the client, as will the costs charged to Alumat Zeeman B.V. by the manufacturer, importer or the like.
- Defects to goods delivered under guarantee will, at the sole discretion of Alumat Zeeman B.V., be repaired or replaced by a new delivery if the defects are due to construction faults at the discretion of Alumat Zeeman B.V./manufacturer. The materials used or the execution as a result of which they are unusable for the client with regard to the purpose of the goods in question.
- All guarantee claims will lapse if the client itself has made changes or repairs to the delivered goods, or has not used the delivered goods accurately according to the supplied instructions or has otherwise handled them inexpertly.
Industrial Processing
Upon request, we would like to receive material specifications, the desired quantities and a drawing or sketch of the product.
This is certainly possible. With Alumat Zeeman's versatile machinery, we are happy to make customised products.
The following types of material can be machined with us:
- Steel
- Sendzimir
- Aluminum
- Stainless Steel
- Coated sendzimir plates (polyester 0.63 mm)
The above materials are available from stock in various sizes and thicknesses.
The following types of material can be machined with us:
- Steel
- Sendzimir
- Aluminum
- STAINLESS STEEL
- Coated sendzimir plates (polyester)
The above materials are available from stock in various sizes and thicknesses.
Supplying your technical drawings is certainly possible. We can open drawings in all common files. If necessary, you can also supply a sketch. If anything is unclear, we will send you a drawing in advance for approval, so that we can be sure that your product is made according to the correct specifications.
We can rejuvenate tubes from roughly 12 to 120 mm in diameter. Do you have a specific tube operation in mind or are you looking for a tube (operation) with a different diameter? We will be happy to think along with you.
- Rejuvenating
- Punching
- Bending
With extensive experience in engineering, we are at home in all technical drawing work and are happy to relieve you of any worries.
With Alumat Zeeman's extensive machine park, we are able to perform various additional machining operations. We will gladly take care of galvanising, coating and welding for you.
With our experience in engineering and knowledge of greenhouses, it is possible to have specific components designed and produced.
Upon request, trial models can be made to perfect the final product for trouble-free application or installation.
Webshop
Yes, you can do so via my account on the webshop. Here you have the option to change the password.
If your discounts and price agreements have been implemented in our system, these prices are automatically displayed (after logging in) in the webshop. If, in your opinion, an incorrect price is shown here, please contact our sales team.
It may happen that the goods you ordered need to be returned. Possible reasons may be:
- The products you ordered are faulty or damaged;
- The goods need to be repaired;
- The received shipment does not contain the products you ordered (please do not open the packaging);
- The goods are part of an order for which the seller has occasionally agreed with you that unused goods may be returned.
It is important that you always contact us before returning the goods. This can be done by contacting the sales manager who sold the goods to you. The sales manager's name and phone number are on the sales accompanying documents. Check out our sales team.
Please note that some products have been produced especially for you or made to measure. These items are excluded from return.
Yes, we can print your name, address and logo on the product label. However, there are conditions for these deliveries. Please ask our salesteam about this.
If you would like to change the basic details of your account, please contact our salesteam.
I have registered as a new customer, but have not received a login code for the webshop
Within one working day, you can expect a response from us on the specified e-mail address. This e-mail contains an activation link you can use to activate the webshop account. Please note that this e-mail may also end up in your spam folder. If you have not received an e-mail, please contact our salesteam.
Yes, that is possible. You can retrieve your orders ordered via the webshop. Unfortunately, orders placed outside the webshop cannot be found in the order history. You can find your order history in my account.
Within one working day, you can expect a response from us to the e-mail address provided. This e-mail contains an activation link you can use to activate your webshop account. Please note that this e-mail may also end up in your spam folder. If you have not received an e-mail, please contact our sales team.
This depends on the delivery address and country. All prices quoted are from our warehouse in Maasdijk. If required, our own delivery service in Westland and Lansingerland can deliver small consignments free domicile. Further distances will be delivered by a courier service.
Yes, you can view your complete customer history via the customer portal if you are logged in with your own e-mail address and password. In your personal customer area, you can download your own documents as PDFs.
You can view your orders and it is possible to create standardised order lists. Furthermore, you have the opportunity to view our entire product range.
Your order has entered our internal approval system. Our salesteam will review your order and mail it to you complete with all documents and conditions. We will then receive an approved order confirmation from you.
Sure! Ordering via the webshop is now also possible with Ideal. When you order and pay for your order, we receive it directly into our system so we can start working for you immediately.
You can use the search function to search through our entire webshop. Here, you can search by our item number, keyword and description of the part. If you cannot find the article, please contact our salesteam and we will be happy to help you.
Honderdland 32
2676 LS Maasdijk
The Netherlands
T+31 (0)88 4000 800
Esales@alumatzeeman.com
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